P: (509) 334-5815
F: (509) 332-5356
P.O. Box 502
Pullman, WA 99163; USA
BUSINESS HOURS: Monday - Friday, 7am - 3pm (Pacific Time Zone). Information on holiday hours can be found here.
BACK ORDERS: Out-of-stock items are placed on backorder and shipped as soon as available.
CUSTOM ORDERS: Custom orders are prepared on a contract basis only. Please contact us for information.
RETURNS: Call for authorization prior to returning any item. Returns are subject to a 25% restock fee. Custom orders may not be returned.
TECHNICAL ASSISTANCE: Our technical support team is available to assist as needed. You can reach technical support for products at firstname.lastname@example.org. Technical support for services can be reached at email@example.com. Consulting and research services are also available on a contract basis.
ORDERING PROCEDURES: When placing an order, please supply the appropriate customer identification number, catalog number(s) and quantity of the items needed, and a brief description of each product. Click here for VMRD's standard order form.
INVOICING PROCEDURES: Billing invoices are mailed separately following shipment. Payment terms are Net 30 days, payable in U.S. Dollars. Please inquire to arrange payment by wire transfer. Payment may also be made by Visa, MasterCard, or American Express credit cards. Please specify payment by credit card when the order is placed. Do not use email to send credit card information; please use telephone or fax. Invoice questions may be directed to our Customer Experience Center at +1-509-334-5815 or 1-800-222-8673. Bank Wire Transfer Notification and payment Instructions can be found here.
SHIPPING PROCEDURES: Most items ship within one business day from the date the order was received, except where special certificates are required. Shipping fees are prepaid and added to the invoice, unless the recipient provides courier account information. Information about shipping on and near holidays can be found here.
INTERNATIONAL ORDERS: International orders should include a copy of any necessary import permits or other documentation required for customs clearance. Payment of duties and taxes are the responsibility of the recipient.