Frequently Asked Questions

How do I get a price list?

VMRD does not offer a published price list. However, a price quotation tailored to your specific testing needs will be provided.  Contact us by phone at 509-334-5815 or by email at order@vmrd.com

What are my options for methods of payment?

Standard terms are Net 30 and all payments must be in USD. VMRD accepts payment via check, credit card (Visa, Master Card or American Express) or wire transfer. A credit application will be sent to all new clients. We are happy to accept credit card payments until credit is established. Custom studies require 25% prepayment.  Bank Wire Transfer Notification and payment Instructions can be found here.

Do you provide serology diagnostic testing services?

Because there are so many great diagnostic labs available, VMRD does not provide diagnostic testing services.  However, we do provide complimentary reference testing for our FA and ELISA products.  Please see our Serology Reference Testing page for more details.  Contact us by email at order@vmrd.com with questions.

Who do I contact with questions regarding product use?

Our technical support team is made up of the scientists who make the products you use and can help answer your questions.  Please contact our technical support team by email at support@vmrd.com with questions about products you are using or would like to purchase in the future.