Question 1

Do you do custom testing?

Accepted Answer

Yes. VMRD offers a wide range of custom testing to satisfy your testing requirements. For more information, including pricing and timeline, please contact us.

Question 2

How do I start testing with VMRD?

Accepted Answer

You can contact VMRD Biologics Testing Services via email (services@vmrd.com), telephone (509-334-5815) or fax (509-332-5356). Because testing requirements vary widely, we strongly encourage a phone call to our Laboratory Director to discuss your testing needs, sample submission requirements, and pricing.

Question 3

How do I get a price quotation?

Accepted Answer

The best way to contact us is by phone at 509-334-5815. Our Laboratory Director is always happy to guide you through the process of determining the type of testing necessary and submitting your sample for testing. If you prefer, you can email us at services@vmrd.com. Please indicate the type of material that needs testing and the testing required. If we are able to perform the testing, a quotation detailing price, turnaround time and sample requirements will be sent to your attention.

Question 4

I need to obtain a copy of an old report.

Accepted Answer

VMRD can provide copies of archived report(s) when requested by the original client. Give us a call at 509-334-5815 or email us at services@vmrd.com. Reports are archived by PDF and are usually available within minutes of receiving a request.

Question 5

What type of a report is issued after testing is completed?

Accepted Answer

The final signed report on company letterhead will detail client information, client contact person, sample description and identification, accession date, accession number, assay start and completion dates, test(s) performed, results of the test(s), control numbers and a QA statement.

Question 6

Can I obtain a copy of the test worksheets and methods?

Accepted Answer

Test worksheets may be reviewed during an onsite audit. For an additional fee, test worksheets are available with your final report. As with final reports, worksheets specific to each sample are archived by PDF and can usually be provided within minutes of a request.

Question 7

How are reports issued?

Accepted Answer

Final reports are sent by PDF to the email of the primary contact listed on the submission form, unless otherwise requested. Reports are generally emailed 4-6 business days after testing has been completed. Delivery by US Mail or FedEx is also available for an additional charge. If you require special delivery, please note this on your submission form.
Final reports can also be accessed via our Customer Portal. Reports are uploaded to the portal immediately after they have been approved and signed by the Study Director and QA and can be accessed 24/7. If you would like to sign up for the portal, please let us know by sending us an email to services@vmrd.com. A Customer Experience Representative will assist you in account creation.

Question 8

How do I submit samples to VMRD for Biologics Testing Services?

Accepted Answer

Samples should be shipped to VMRD Biologics Testing Services to the attention of the "Laboratory Director." All samples must have a sample submission form indicating the tests requested. Sample submissions can also be submitted via our Customer Portal. If you would like to sign up for the portal, please let us know by sending us an email to services@vmrd.com. A Customer Experience Center Representative will assist you in account creation.
If you already have a Portal account and need assistance on how to submit a sample, please contact us at services@vmrd.com or feel free to watch one of the instructional videos below:

Click here to access the VMRD Customer Portal (myBiologics).

You can access the instructional videos on sample submission using the Customer Portal here:
Master Seed Virus
Animal Origin Products
Cell Lines

Click here for detailed instructions on shipping.
Shipping address:
VMRD, Inc.
425 NW. Albion Drive
Pullman, WA 99163

Question 9

How do I obtain a valid transit permit?

Accepted Answer

USDA regulations may require a valid import permit to ship biological samples. Please contact our Quality Department at 509-334-5815.

Question 10

What quantity of my sample should I send?

Accepted Answer

Minimum sample quantities vary by sample type and by test type. For general standards please see our Sample Sizes and Turnaround Times Document.

Frequently Asked Questions