Testing with VMRD
Call or Email
Monday - Friday, 7am - 3pm (Pacific Time Zone).
Information on holiday hours can be found here.
Business Hours
Getting Started
Because testing requirements vary widely, we strongly encourage a phone call or email to our Laboratory Director, to discuss your testing needs, sample submission requirements, and pricing.
Test Worksheets
Test worksheets may be reviewed during an onsite audit. For an additional fee, test worksheets are available with your final report. As with final reports, worksheets specific to each sample are archived by PDF and can usually be provided within minutes of a request.
Old Reports
VMRD can provide copies of archived report(s) when requested by the original client. Give us a call at 509-334-5815 or email us at services@vmrd.com. Reports are archived by PDF and are usually available within minutes of receiving a request.
Final Reports
Final reports are sent by PDF to the email of the primary contact listed on the submission form, unless otherwise requested. Reports are generally emailed 4-6 business days after testing has been completed. Delivery by US Mail or FedEx is also available for an additional charge. If you require special delivery, please note this on your submission form.
Final reports can also be accessed via our Customer Portal. Reports are uploaded to the portal immediately after they have been approved and signed by the Study Director and QA and can be accessed 24/7. If you would like to sign up for the portal, please let us know by sending us an email to services@vmrd.com. A Customer Experience Representative will assist you in account creation.
Our technical support team is available to assist as needed. You can reach technical support for products at support@vmrd.com. Technical support for services can be reached at services@vmrd.com. Consulting and research services are also available on a contract basis.
Technical Assistance
Billing invoices are emailed immediately after final reports have been issued unless an alternative submission method is preferred. Payment terms are Net 30 days, payable in U.S. Dollars. Custom studies require 25% prepayment. Please inquire to arrange payment by wire transfer. Payment may also be made by Visa, MasterCard, or American Express credit cards. Please specify payment by credit card when the order is placed. Do not use email to send credit card information. Invoice questions may be directed to our Customer Service Department at (509)334-5815 or 1(800)222-8673. Bank Wire Transfer Notification and payment Instructions are available upon request.
Invoicing Procedures
Sample Submission
Samples should be shipped to VMRD Biologics Testing Services to the attention of the "Laboratory Director". All samples must have a Sample Submission Form indicating the tests requested. Sample submission can also be submitted via our Customer Portal. If you would like to sign up for the portal, please let us know by sending us an email to services@vmrd.com. A Customer Experience Representative will assist you with account creation.
If you already have a Portal account and need assistance on how to submit a sample, please contact us at services@vmrd.com or feel free to watch one of the instruction videos below.
Click here to access the VMRD Customer Portal (myBiologics).
You can access the instructional videos on sample submission using the Customer Portal here:
Master Seed Virus
Animal Origin Products
Cell Lines
Click here for detailed instructions on shipping.
Shipping address:
VMRD, Inc.
425 NW Albion Drive
Pullman, WA 99163
Transit Permits
USDA regulations may require a valid import/transit permit to ship biological samples. Please contact our Quality Department at 509-334-5815.
Sample Sizes & Turnaround Times
Minimum sample quantities vary by sample type and by test type. For general standards see our Sample Sizes and Turnaround Times Document