FAQ

How do I start testing with VMRD?

You can contact VMRD via email (info@vmrd.com), telephone (800-370-2968) or fax (509-332-5356). Because testing requirements vary widely, we strongly encourage a phone call to our Laboratory Director, to discuss your testing needs, sample submission requirements and pricing.

How do I get a price list?

VMRD does not offer a published price list. However, a price quotation tailored to your specific testing needs will be provided.

How do I get a price quotation?

The best way to contact us is by phone at 800-370-2968. Our Laboratory Director is always happy to guide you through the process of determining the type of testing necessary and submitting your sample for testing. If you prefer, you can email us at info@vmrd.com. Please indicate the type of material that needs testing and the testing required. If we are able to perform the testing, a quotation detailing price, turnaround time and sample requirements will be sent to your attention.

How do I pay for testing?

Standard terms are Net 30 and all payments must be in USD. VMRD accepts payment via check, credit card (Visa, Master Card or American Express) or wire transfer. A credit application will be sent to all new clients. We are happy to accept credit card payments until credit is established. Custom studies require 25% prepayment.  Bank Wire Transfer Notification and payment Instructions can be found here.

How do I submit samples to VMRD?

Samples should be shipped to VMRD to the attention of the "Laboratory Director." All samples must have a signed sample submission form indicating the tests requested and a valid import permit. Sample submissions can also be arranged on our New Customer Portal. If you would like to sign up for the portal, please let us know by sending us an email to info@vmrd.com. A Customer Experience Center Representative will assist you in account creation.

If you already have a Portal account and need assistance on how to submit a sample, please contact us at info@vmrd.com or feel free to watch one of the instructional videos below:

Click here to access the VMRD Customer Portal.

You can access the instructional videos on sample submission using the Customer Portal here:

Master Seed Virus

Animal Origin Products

Cell Lines

Click here for detailed instructions on shipping.

Shipping address:

VMRD, Inc.
425 NW. Albion Drive
Pullman, WA 99163

How do I obtain a valid import permit?

USDA regulations require a valid import permit to ship biological samples. Please contact our Quality Department at 800-370-2968 or quality@vmrd.com

What quantity of my sample should I send?

Minimum sample quantities vary by sample type and by test type. For general standards please see our Sample Sizes and Turnaround Times Document.

I need to obtain a copy of an old report.

VMRD can provide copies of archived report(s) when requested by the original client. Give us a call at 800-370-2968 or email us at info@vmrd.com. Reports are archived by PDF and are usually available within minutes of receiving a request.

What type of a report is issued after testing is completed?

The final signed report on company letterhead will detail client information, client contact person, sample description and identification, accession date, accession number, assay start and completion dates, test(s) performed, results of the test(s), control numbers and a QA statement.

Can I obtain a copy of the test worksheets and methods?

Test worksheets may be reviewed during an onsite audit. For $75 per sample, test worksheets are available with your final report. As with final reports, worksheets specific to each sample are archived by PDF and can usually be provided within minutes of a request.

How are reports issued?

Final reports are sent by PDF to the email of the primary contact listed on the submission form, unless otherwise requested. Reports are generally emailed 4-6 business days after testing has been completed. Delivery by US Mail or FedEx is also available for an additional charge. If you require special delivery, please note this on your submission form.

Final reports can also be accessed via our New Customer Portal. Reports are uploaded to the portal immediately after they have been approved and signed by the Study Director and QA and can be accessed 24/7. If you would like to sign up for the portal, please let us know by sending us an email to info@vmrd.com. A Customer Experience Representative will assist you in account creation.

Who may I speak with to discuss the results on the report?

Please call VMRD at 800-370-2968 and reference the accession number or your sample lot number. Each report has a unique accession number clearly marked on the report in bold type. We are always glad to answer any questions you may have about your test results.

How do I schedule an Audit of VMRD?

Onsite client audits are welcomed and can be scheduled by contacting our Quality Department at 800-370-2968 or quality@vmrd.com

Does VMRD complete paper audits?

Yes! Please email or fax your document to our Quality Department. Email:quality@vmrd.com.  FAX: 509-332-5356.

How does VMRD detect BVDV and BVDV neutralizing antibody?

Please read our BVDV Information Sheet