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Phone: 1-509-334-5815 | Fax: 1-509-332-5356 | E-mail

Toll Free: 1-800-222-8673

• E-mail: order@vmrd.com
• Fax: +1-509-332-5356
• Phone: +1-509-334-5815
• Toll-free phone (USA and Canada only): 1-800-222-8673
• Mail: VMRD, Inc.; P.O. Box 502; Pullman, WA  99163; USA

Business Hours:  Monday-Friday, 7 am - 5 pm (Pacific Time Zone)

Backorders:  Out-of-stock items are placed on backorder and shipped as soon as available.

Custom Orders:  Custom orders are prepared on a contract basis only.  Please contact us for information.

Returns:  Call for authorization prior to returning any item.  Returns are subject to a 25% restock fee.  Custom orders may not be returned.

Technical Assistance:  Our staff is available to assist as needed.  Consulting and research services are available on a contract basis.

Product Information:  For information throughout the year on VMRD products visit our website, www.vmrd.com; send an e-mail to vmrd@vmrd.com or techserve@vmrd.com; or call 1-800-222-8673.

Warranty:  VMRD, Inc. warrants that the products are as described as to the quantity and contents stated on the label at the time of delivery to the customer.  NO OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE MADE BEYOND THE LABEL DESCRIPTION, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE.  Remedy is limited to replacement of the product or refund of the purchase price.  VMRD, Inc. is not liable for property damage, personal injury, or economic loss caused by the product.

Ordering Procedures:  When placing an order, please supply the appropriate customer identification number, catalog number(s) and quantity of the items needed, and a brief description of each product.

Invoicing Procedures:  Billing invoices are mailed separately following shipment.  Payment terms are Net 30 days, payable in U.S. Dollars.  Please inquire to arrange payment by wire transfer.  Payment may also be made by Visa, MasterCard, or American Express credit cards.  Please specify payment by credit card when the order is placed.  Do not use email to send credit card information; please use telephone or fax.  Invoice questions may be directed to our Customer Service Department at +1-509-334-5815 or 1-800-222-8673.

Shipping Procedures:  Most items ship within one business day from the date the order was received, except where special certificates are required.  Shipping fees are prepaid and added to the invoice, unless the recipient provides courier account information.

International Orders:  International orders should include a copy of any necessary import permits or other documentation required for customs clearance.  Payment of duties and taxes are the responsibility of the recipient.

Requirement of an "Export Certificate--Animal Products" signed by a United States federal veterinarian should be indicated at the time an order is placed.  The cost to obtain said certificate from VMRD is currently $65 USD.

Volume Discounts:  VMRD, Inc. offers discounts on test kits.  Other items in the catalog are also subject to volume discount.  Please inquire with the Marketing Department at VMRD at vmrd@vmrd.com, +1-509-334-5815 or 800-222-8673.

Pricing:  Catalog prices are list prices.  Discounts are given for quantity purchase and/or past sales volume.  Please contact us to see if you qualify for a discount or to request a customized price list.  Catalog prices are for reference only and are valid as of print date.  They may be changed without prior notice.